IT Support
We provides a range of IT support options for IT departments based on Microsoft framework. We believe in giving 101% customer satisfaction, up-time and stress free IT infrastructure. Our support services include the following:
- Server Design, Deploy, Monitoring & Alerting
- Onsite and offsite IT Support
- Desktops / Laptop
- Servers
- Hardware
- Software
Support Protocol and Procedure
We will firstly attempt to resolve the problem remotely via Virtual Private Network ( VPN ), if the problem is not sorted then an IT Technician will attend to the support call.
N.B. Response times and resolutions are within the signed Service Level Agreement document.
Network Design and Support:
We assist you in maximizing your IT investment. We extend our services to include these services:
- Project Management for your IT infrastructure
- Server Management
- Server consolidation
- Virtualisation
- Storage and Backup Solutions SAN, Tape, Offsite Backups etc.
Service Desk:
To keep tract of issues logged and the status of any support call we have implemented a ticketing system. This system will allow a complete and transparent process flow with escalation processes. It enables the client to follow trends and draw reports based on your support issues.
IT Support Services:
Check which service will benefit your company :
- Small Business Support
- Computer Support
- Network Support
- Technical Support
- Desktop Support
- IT Consultant
Service Level Agreements (SLA)
We offer Service Level Agreements tailored to customer’s requirements
Service Level Agreements include the following:
- Software ( Microsoft Applications)
- Servers (Microsoft Based Platform)
- Desktops/Laptops/Smart-phones integration
- Response times to suit your requirements
Response and resolution times can differ for all types of support calls and equipment within a single Service Level Agreement, and can include 12 hour by 7 day .